1. How will Phantom recover my motorcycle in the event it is stolen?
Once armed if anyone attempts to move the motorcycle the monitoring center receives the signal and one of their highly trained operators will contact you and ask you to verify your motorcycle had a false alarm or was stolen. At the same time your cell phone will receive a text message alerting you to the possible theft. If the motorcycle has NOT been stolen, you will be able to dismiss the call by verifying that it was false alarm and by giving the operator validating information. When the monitoring center cannot reach you on your cell phone and the motorcycle is moving they will go to fail safe mode and begin recovery operations immediately. If the motorcycle is confirmed stolen, the operator will then contact local law enforcement in the area the theft took place and give them the exact location, heading, and speed of your motorcycle so it can be quickly recovered.
2. What happens if my motorcycle is stolen and transported in a van or chopped in a shop? Will Phantom be able to communicate with the GPS satellites?
Yes, Phantom utilizes SiRFstar III technology which uses reflective GPS signal rather than the older GPS chipsets that require line of site exposure to the horizon. This means that Phantom can works in vehicles and buildings where others can’t.
3. How do I know if Phantom is working?
One of the easiest ways to determine if the Phantom is working is to arm the device and move the motorcycle or try to start the motorcycle and receive the phone calls and text messages.
4. How does the Phantom know where my motorcycle is?
The Phantom unit will send a point of activation signal to the monitoring center (showing the time, date, and location of the motorcycle) each time you arm the Phantom. If someone attempts to move the motorcycle, while it is armed, in any direction the 3D accelerometer can detect the movement and immediately send an alarm signal, with location, to the monitoring center.
5. Will it drain my motorcycle battery?
As with any electrical device the Phantom device does draw power, this power is provide from the motorcycle battery. In power save mode the device draws 6 milliamps (6/1000 amps) of power. Phantom recommends that you use a battery tender if your motorcycle is going to be sitting more than a few weeks between starting.
6. How many alert recipients can be listed?
One contact is listed as the primary contact, there is a secondary contact which can be included as well.
7. What network does the Phantom use?
Phantom uses the 3 largest cellular data carriers in North America. This provides you with the maximum coverage anywhere you go.
8. What makes Phantom the best product for motorcycle theft protection and rider safety?
When you buy Phantom you are protecting yourself with the industry's only proprietary GPS theft tracking and crash detection technology. Phantom holds the patent on Theft Recovery and Crash Detection via GPS and satellite/cellular signal. We are the pioneers, the most established, and the only patent holders in the industry.
9. Does Phantom have to be installed in any specific location?
The simple answer is no. The unit can be hidden anywhere on the motorcycle. It was designed to allow versatility and security in the installation process. The self-learning logic programmed into the Phantom will allow the tracking device to learn it’s orientation in a normal riding position so the installation position is not a limiting factor.
10. What if my battery motorcycle goes dead?
Phantom has an internal lithium ion battery that can power the unit from 14 to 72 hours. If your motorcycle battery gets below 60% power level The Phantom device will send you a text message alerting you to the low battery condition.
11. Is there any specific software or application I will need to install on my phone, PDA, or computer?
No. After you have Phantom properly installed on your Motorcycle, you simply return to this website (PhantomTracking.com) and click on the Login tab. All tracking and Crash Detection will be done on our end for you to provide 24hr a day protection and ensured operation functionality.
12. Can I have more than one motorcycle tracked by Phantom?
Yes. Every unit has its own unique ID which is associated with each motorcycle so there is no limit to the amount of motorcycles that can be tracked for any customer.
13. Will I get a discount on my insurance if I have Phantom installed on my motorcycle?
Many states mandate discounts for vehicles that have active tracking devices installed. Phantom is an after market security system which qualifies for some price breaks in premiums. Check with your individual carrier for discount options.
14. Can the unit be installed on more than just motorcycles?
Yes. From Motorcycles, four wheelers, RV’s, Side by sides, and tractors, Phantom can be installed on just about any vehicle with an engine and an ignition.
15. What happens if I sell my motorcycle? Can I transfer my device and account to another motorcycle?
Yes. An active account is fully transferable. Upon sale or reassignment of the Motorcycle, just call Phantom Tracking at1-800-592-0847
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